Being Assertive - 3 Steps continued...
In consciously doing so we become focused on the other person and NOT ourselves and our own feelings and perceptions. Many people use 'listening' time to construct their own responses to merely a part of what they have heard and therefore cannot completely understand. It is only by really actively listening that we can demonstrate a clear understanding of what has been said, with empathy for the real and not the imagined situation or circumstances. We do not have to agree with everything that other
Achieving Goals
Anxiety and Depression
Assertiveness
Business Networking
Customer Service
Managing People
Mind State Management
NLP (Neuro Linguistic Programming)
Performance Management
Personal Effectiveness
Personal Presentations
Relationships
Self-Hypnosis
Selling
The Secret
Time Management
Web Design
Weight Loss
*** Download Index ***
Quotes & Sayings
Interesting Facts
Links
Questionnaires & Tests
Anxiety and Depression
Assertiveness
Business Networking
Customer Service
Managing People
Mind State Management
NLP (Neuro Linguistic Programming)
Performance Management
Personal Effectiveness
Personal Presentations
Relationships
Self-Hypnosis
Selling
The Secret
Time Management
Web Design
Weight Loss
*** Download Index ***
Quotes & Sayings
Interesting Facts
Links
Questionnaires & Tests
people say but by listening we will always be able to find common ground or agreement about some part of what they communicate.
STEP TWO
By being honest and communicating resourcefully to others precisely what and how we feel, we are more able to harness their understanding and support because it enables us to state our thoughts more clearly and without excuse, apology or insistence. In doing so we are more able to consider words like 'however' instead of 'yes but' when we link what we have heard and understand to what we think or feel about it. We all know what we think when someone uses the word 'but' don't we? That's right; we think 'oh, so they have just invalidated everything that they just said.'
Consider words and phrases that empower communication like:
STEP TWO
By being honest and communicating resourcefully to others precisely what and how we feel, we are more able to harness their understanding and support because it enables us to state our thoughts more clearly and without excuse, apology or insistence. In doing so we are more able to consider words like 'however' instead of 'yes but' when we link what we have heard and understand to what we think or feel about it. We all know what we think when someone uses the word 'but' don't we? That's right; we think 'oh, so they have just invalidated everything that they just said.'
Consider words and phrases that empower communication like:
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