12 Factors That Contribute To Great Customer Care continued...
Achieving Goals
Anxiety and Depression
Assertiveness
Business Networking
Customer Service
Managing People
Mind State Management
NLP (Neuro Linguistic Programming)
Performance Management
Personal Effectiveness
Personal Presentations
Relationships
Self-Hypnosis
Selling
The Secret
Time Management
Web Design
Weight Loss
*** Download Index ***
Quotes & Sayings
Interesting Facts
Links
Questionnaires & Tests
Anxiety and Depression
Assertiveness
Business Networking
Customer Service
Managing People
Mind State Management
NLP (Neuro Linguistic Programming)
Performance Management
Personal Effectiveness
Personal Presentations
Relationships
Self-Hypnosis
Selling
The Secret
Time Management
Web Design
Weight Loss
*** Download Index ***
Quotes & Sayings
Interesting Facts
Links
Questionnaires & Tests
Ultimately, poor customer service is a reflection on management because management is the factor of production responsible for organizing all other resources. All roads lead to Rome on the customer service map, and poor management or business leadership usually gets the personnel that it deserves.
So next time that you experience poor service try not to blame the person serving you, no matter how useless or seemingly lacking in initiative they may appear to be. They are doing the best that they can with what they know, who they are AND the tools and often inflexibility that they have been given by their bosses. The odds are that they are just as frustrated as you are in not being able to satisfy your needs and rectify the problem.
So next time that you experience poor service try not to blame the person serving you, no matter how useless or seemingly lacking in initiative they may appear to be. They are doing the best that they can with what they know, who they are AND the tools and often inflexibility that they have been given by their bosses. The odds are that they are just as frustrated as you are in not being able to satisfy your needs and rectify the problem.
- Poor recruitment
- Poor, little or no training
- Lack of focus on customer service
- Poor management
- Poor leadership at the top
Most customer service challenges usually come about for one of four basic reasons:
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